Returns
Because every puzzle is custom-made from your photo, we're unable to accept returns or exchanges for change of mind. Please review your photo and order details carefully before checkout — the live preview shows exactly what we'll print.
If something's wrong
We stand fully behind our craftsmanship. If your order arrives damaged, defective, or printed incorrectly on our end, we'll make it right with a free replacement or a full refund.
How to report an issue
Contact us within 14 days of delivery through our Contact page and include:
- Your order number
- A short description of the problem
- Photos of the item (and the packaging, if it arrived damaged)
Once we've confirmed the issue, we'll arrange a replacement or refund — no need to ship the item back unless we ask.
Cancellations & changes
Need to change or cancel an order? Message us as soon as possible. We can usually help before production starts (within 1–3 business days of ordering); once printing has begun we're unable to cancel.
Refunds
Approved refunds are issued to your original payment method. It can take a few business days for the funds to appear, depending on your bank or card provider.