Refund policy
Return & Refund Policy
Every Piece Of Us puzzle is made to order with your photo. Because each item is personalized and printed uniquely for you, it can't be resold, so we handle returns a little differently from a normal shop.
Personalized items Under EU consumer law, the standard 14-day right of withdrawal does not apply to custom, personalized, or made-to-order products. This means we can't accept returns or offer refunds simply due to a change of mind, an incorrect photo, a typo, or a size you no longer want after ordering. Please double-check your photo, spelling, and size before you complete your order.
If something is wrong with your order We stand fully behind our print quality. We'll replace your item free of charge, or issue a full refund, if:
- the puzzle arrives damaged, defective, or faulty;
- the print is defective (smudged, misaligned, wrong colors due to a production error); or
- you received the wrong item.
To request a replacement or refund, email [mybusiness.karlo@gmail.com] within 14 days of delivery with:
- your order number,
- a clear photo of the issue, and
- a short description of the problem.
Once approved, we'll arrange a free replacement or a refund to your original payment method. Approved refunds are processed within 5–10 business days; the time it takes to appear on your statement depends on your bank or card provider.
Please note: We can't be responsible for quality issues caused by the photo you upload (for example, a low-resolution or blurry image). Our on-site photo guide shows the recommended resolution for each size — uploading at or above it gives the best result.
Questions? Email us at [mybusiness.karlo@gmail.com] and we'll help.